SCC Chooses PRODUCT4 for Branch Automation
ST. LOUIS - PRODUCT4, a leading developer of branch automation software, announced today it has been chosen by Service Centers Corporation (SCC) to provide branch automation functionality to all of its 51 shared branches, accessible to over 1,000 national shared branches in 38 states. SCC is a subsidiary of CO-OP Network, which operates a full-service EFT delivery network to credit unions throughout the United States.
"Enthusiasm about our credit union shared branch network is growing by leaps and bounds," said Ken Sucher, Senior Vice President and CIO of Service Center Corporation. "We needed to upgrade our teller systems with a solution that could provide us with robust functionality and scalability as we continue to expand and open branches and shared outlets throughout the US. In addition, we wanted a vendor who was totally committed to our success."
SCC conducted an extensive evaluation of other branch automation vendors, including their products, and staff associated with development and support. The criteria included: consolidation of electronic journal, user development tools, GUI interface, development staff, quality assurance staff, support staff, overall costs, and the ability to deploy various technical configurations.
PRODUCT4's Teller solution will be installed on more than three hundred workstations throughout SCC's branch network over the next eight months. PRODUCT4 Teller includes capabilities for handling financial and non-financial transactions, bond redemptions, check and money order, sales and customer referral, reporting, and anti-fraud features.
The PRODUCT4 branch automation suite includes Teller, New Accounts Platform, Customer Service Platform, Loan Origination, Call Center, Customer Care - CRM, sales tracking and reporting, and imaging functionality. Because of its innovative design, it can be easily tailored to fit a bank's unique operating environment by non-technical personnel.
"We are delighted to be working with an organization that is focused on providing their clients with leading-edge branch automation technology that better serves their customer bases, " said Daniel Moskowitz, President of PRODUCT4. "Concepts like shared branches are the wave of the future, and technology from PRODUCT4 can provide a solid foundation for distributed retail delivery. We anticipate a long and prosperous relationship with Service Center Corporation."
About Service Centers Corporation (SCC)
SCC provides access to over 1,000 national network branches, developed the nation's first shared branching network in 1975, a method whereby one or more credit unions can conduct business in one facility, thus offering members more locations for a fraction of the cost of "going it alone." More than 30,000 members from over 300 participating credit unions visit shared branches supported by SCC each day, resulting in 12.6 million transactions in 2002. SCC is a subsidiary of CO-OP Network, which operates as one organization with two lines of business: SCC shared branching and CO-OP Network EFT services.
About CO-OP Network
CO-OP Network, established in 1981 and headquartered in Ontario, California, is wholly-owned by its credit union shareholders and provides volume discounts on products and services that include risk management as well as debit and deposit access. With 1,237 credit union members, 17,000 surcharge-free ATMs and 16 million cardholders, CO-OP Network is the No. 1 ATM network in the U.S. financial services industry. CO-OP Network member credit unions have access to 800,000 ATMs worldwide through links to Cirrus, STAR and Plus.